This page is the reference for the limits the product enforces and the costs it charges. Each row is a single statement with its condition; anything not listed here is not a documented limit. For the definitions of the terms used below — batch, credits, Model Tier — see the Glossary.
Upload limits
These limits apply to the files you add to your account, whether from the dashboard or by email. A file that exceeds a limit is rejected, and the app reports which limit was hit.
| Item | Limit | Conditions |
|---|---|---|
| Image files | JPEG, PNG, WebP, and other common image formats | Each image is one file and one page. A file the server cannot decode is rejected. |
| PDF files | Supported, including PDFs that open only with a password | Each page becomes its own file and produces its own result. In the web app the pages are split in your browser and you choose which ones to upload, so the batch capacity is what bounds a long PDF there. |
| PDF handled by the server in one piece | 50 pages per file | Applies when a PDF is sent to the server whole rather than split first; over the limit it is rejected. See Uploading Documents for the web upload flow. |
| Word documents | .docx only | The older binary .doc format is not supported. Open it in Word and save it as .docx first. |
| Plain text | .txt | Converted by the server the same way a Word document is. |
| Server-converted documents (Word, text) | 50 pages per file | The file is rendered page by page; a document that converts to more than 50 pages is rejected and asks you to split it. Each resulting page counts as one file in the batch. |
| Upload size | 10 MB per file | Applies to uploads from the web app and the API. A larger request is refused by the server before processing. |
| Email attachments — native PDF | Up to 1,000 pages and 50 MB per PDF | For a PDF that arrives as an attachment to your inbox address. The pages of all attachments in one email must still fit within your plan's batch capacity. |
| Email attachments — Word and text | 50 pages per file after conversion | Same conversion limit as a direct upload, because the file has to be turned into pages before it can be processed. |
The email limits for native PDFs are higher because a forwarded attachment is not sent through the upload path: it is fetched from the mailbox in the background rather than typed into the page and waited on. A Word or text file is different — it has to be rendered into pages first, which is the slower step the 50-page limit protects — so an emailed Word or text file keeps the standard conversion limit. For the attachment types and setup, see Email Inbox.
Processing capacity
How many files a batch can hold, how many uploads run at once, and the other account-wide limits depend on the plan behind the account. A team member is limited by the team owner's plan. See Plans & Credits for what each plan includes.
| Limit | Plan | Value |
|---|---|---|
| Files per batch | Free (no active paid plan) | Based on available credits: 20 files when credits are at or below 20, then one file per credit up to 100; 100 files between 101 and 400 credits; 200 files above 400 credits. |
| Files per batch | Basic Plan | 100 files |
| Files per batch | Pro Plan | 200 files |
| Files per batch | Max Plan | 300 files |
| Files per batch | Growth Team | 200 files |
| Files per batch | Scale Team | 300 files |
| Files per batch | Enterprise Team | 500 files |
| Concurrent uploads | Free | 1 upload at a time |
| Concurrent uploads | Basic, Pro, or Max Plan | 2 uploads at a time |
| Concurrent uploads | Growth, Scale, or Enterprise Team | 3 uploads at a time |
| Templates | Any account | 30 templates |
| Unprocessed files held at once | Any account | Three times the account's available credits, with a minimum of 60 files, counted across all batches |
The per-batch limit counts files, not uploads — and one upload stays one batch. A 40-page PDF becomes 40 separate files, but they all belong to the same batch, so that document fills 40 of that one batch's file slots rather than becoming 40 batches. For how a batch is created and how files are added, see Batches; for the template cap and what happens at it, see Templates & Columns.
Credit consumption
Credits are charged when processing starts, per file. What a file costs depends on the account's Model Tier, not on how many columns the file is read against.
| Action | Cost | Conditions |
|---|---|---|
| Process one file | 1, 3, or 6 credits | Charged per processed file at the account's Model Tier — Standard 1, Advanced 3, Premium 6. Each page of a multi-page document is a separate file, so the rate applies to every page. The number of columns does not change the cost. |
| Annotate on Image (locating extracted values on the source image) | Base 1 credit, scaled by the processing tier | Charged per image when you click Annotate on Image, or automatically if the batch has Auto-annotate switched on. The actual cost is the base multiplied by the Model Tier the file was processed with: 1 credit on Standard, 3 on Advanced, 6 on Premium. |
The cost of Annotate on Image is deliberately expressed as a base that scales: it follows the same tier rate as the extraction it annotates, so a file processed on a higher tier is annotated at the same multiple. See Model Tier for how the tiers differ and Plans & Credits for the credits included with each plan.
Export formats
The output format follows the mode the files were processed in. There is no separate format choice at export time, and processing is never re-run to change the format.
| What you export | Format | Conditions |
|---|---|---|
| A batch processed in To Table mode | Excel workbook (.xlsx) | Columns match the template the batch was processed with. |
| A batch processed in To Word mode | Word document (.docx) | Word output is the native result of To Word mode. |
| Several To Table batches together | One combined .xlsx | The batches are lined up into a single workbook. |
| Several To Word batches together | One combined .docx | Produced in page order. |
| A mix of To Table and To Word batches | A ZIP file | Contains the spreadsheet as an .xlsx and the Word output as a .docx. |
Word export is available only for files processed in To Word mode. A To Table batch produces a spreadsheet and has no Word option; to get editable Word output, process the files in To Word mode. If the template has Multi-Page Merge turned on, the exported file is merged according to the template's settings. For the export steps and the completeness check before export, see Export.